At My Body Dental, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request an appointment, or use our services.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our website or contact our dental hospital, including:
- Full name
- Phone number
- Email address
- Address or location information
- Date of birth or age, where required for treatment
- Appointment preferences
- Dental or medical information that you voluntarily provide
- Information submitted through contact, appointment, enquiry, or other forms
- Any other information you choose to provide when communicating with us
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of website visits
- Referring website or source
- General website usage information
2. How We Use Your Information
My Body Dental may use the information collected for purposes including:
- Responding to your enquiries and requests
- Scheduling, confirming, or managing appointments
- Communicating with you regarding our dental services
- Providing and coordinating dental care and related services
- Maintaining patient and treatment records where applicable
- Sending appointment reminders and service-related communications
- Improving our website, services, and patient experience
- Understanding website usage and improving website performance
- Responding to feedback or complaints
- Complying with applicable legal and regulatory requirements
- Protecting the security and integrity of our website and services
We will use personal information only for legitimate purposes and, where required, with your consent.
3. Dental and Health Information
If you provide dental or health-related information through our website, forms, appointment requests, or other communications, we may use that information to understand your enquiry and provide or coordinate appropriate dental care.
Please avoid submitting highly sensitive medical information through general website contact forms unless specifically requested by My Body Dental.
Patient information will be handled with appropriate confidentiality and in accordance with applicable laws and professional obligations.
4. How We Share Your Information
My Body Dental does not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
- Dental professionals and authorized staff involved in your care
- Service providers who assist us with website hosting, communication, appointment management, technology, or other business operations
- Professional advisers where necessary
- Government, regulatory, or law-enforcement authorities where required by applicable law
- Other parties where you have provided appropriate consent or where disclosure is otherwise legally permitted or required
Where third-party service providers process information on our behalf, we take reasonable steps to ensure that your information is handled appropriately.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.
Cookies may be used to:
- Remember website preferences
- Improve website functionality
- Understand visitor behaviour and website traffic
- Measure the effectiveness of our website and communications
- Support security and technical functionality
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
6. Analytics and Third-Party Services
We may use third-party services such as analytics, website performance, communication, hosting, appointment, or security providers.
These providers may collect or process certain information according to their own privacy policies and applicable terms.
Where applicable, third-party services may process information outside your state or country. We take reasonable steps to work with service providers that maintain appropriate safeguards for information entrusted to them.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You should therefore avoid sending confidential information through unsecured communication channels unless specifically requested by us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, resolving disputes, complying with legal or regulatory obligations, and protecting our legitimate interests.
The retention period may vary depending on the type and purpose of the information.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, which may include:
- Requesting access to information we hold about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of information where legally permitted
- Withdrawing consent where processing is based on consent
- Requesting information about how your personal data is being used
- Raising a concern or complaint regarding the handling of your information
Some requests may be subject to legal, regulatory, medical-record, or other applicable requirements.
To exercise an applicable privacy right, please contact us using the details provided below.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian.
Where dental services are provided to children, information may be collected from a parent, guardian, or other authorized person as appropriate.
11. External Links
Our website may contain links to third-party websites, social media platforms, or other external services.
My Body Dental is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.
Any updated version will be published on this page with the revised Last Updated date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your information is handled, please contact My Body Dental:
My Body Dental
Email: reception@mybodydental.com
Phone: (03) 8741 3627
Address: 162 Maroondah Highway, Croydon, 3136
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.
By using the My Body Dental website, you acknowledge that you have read and understood this Privacy Policy.
(Last Updated: 25/09/2026)